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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Dell inspiron laptop and have forgotten my outlook

Customer Question

I have a Dell inspiron laptop and have forgotten my outlook administrator password. Is it possible to recover it anywhere? Rick
Submitted: 10 months ago.
Category: Laptop
Expert:  GeekGal replied 10 months ago.

Hi there. My name is***** will be my pleasure to assist you with this. May I ask what version of Outlook you are using?

Customer: replied 10 months ago.
How would I know. I have windows 8
Customer: replied 10 months ago.
I have windows 8 but have no further information
Expert:  GeekGal replied 10 months ago.

Thank you for that information. I can help you determine your version of Outlook. Once we know that, I will see what if anything can be done to recover your password. It will depend upon the version. How do you access Outlook? Do you go to Outlook.com, or do you click on an icon on your computer to open Outlook?

Customer: replied 10 months ago.
I click on the mail icon on the start screen on Windows 8
Expert:  GeekGal replied 10 months ago.

Would you be willing to allow me to connect to your computer to resolve this issue? That would definitely be the fastest and easiest way to gather the information that I need in order to solve the problem.

Customer: replied 10 months ago.
Expert:  GeekGal replied 10 months ago.

Thank you. Please accept the offer for additional service and you will see a link to click on that will allow us to connect.