Hi there. My name is***** will be my pleasure to assist you with this. May I ask what version of Outlook you are using?
Thank you for that information. I can help you determine your version of Outlook. Once we know that, I will see what if anything can be done to recover your password. It will depend upon the version. How do you access Outlook? Do you go to Outlook.com, or do you click on an icon on your computer to open Outlook?
Would you be willing to allow me to connect to your computer to resolve this issue? That would definitely be the fastest and easiest way to gather the information that I need in order to solve the problem.
Thank you. Please accept the offer for additional service and you will see a link to click on that will allow us to connect.