Hello Michael I would like to attempt to assist you with this problem. Are you able to use the internet on any other device? And from this device are you able to burn a CD?
Please attempt the following --
Please let me know if this resolves your issue!
Insert your removable media.
Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
In the left pane, click Create a password ***** disk, and then follow the instructions. Make sure you store the password ***** disk in a safe place.
If I was helpful to you in this process, please rate me! If you have any other questions, please let me know and I will be happy to help. I would like to close out this ticket unless you have any other questions.
Please let me know if you have further questions.