How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Harold Hanna Your Own Question

Harold Hanna
Harold Hanna, Engineer
Category: Laptop
Satisfied Customers: 152
Experience:  Sr System Administrator at General Dynamics
92043526
Type Your Laptop Question Here...
Harold Hanna is online now
A new question is answered every 9 seconds

My dell laptop is locked i forgot admin password and I 't

Customer Question

My dell laptop is locked i forgot admin password ***** I don't have my disc with the program on there I'm running windows 7 starter pack
Submitted: 10 months ago.
Category: Laptop
Expert:  Harold Hanna replied 10 months ago.

Hello Michael I would like to attempt to assist you with this problem. Are you able to use the internet on any other device? And from this device are you able to burn a CD?

Expert:  Harold Hanna replied 10 months ago.

Please attempt the following --

http://windows.microsoft.com/en-us/windows/create-password-reset-disk

Please let me know if this resolves your issue!

  1. Insert your removable media.

  2. Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.

  3. In the left pane, click Create a password ***** disk, and then follow the instructions. Make sure you store the password ***** disk in a safe place.

Expert:  Harold Hanna replied 10 months ago.

If I was helpful to you in this process, please rate me! If you have any other questions, please let me know and I will be happy to help. I would like to close out this ticket unless you have any other questions.

Expert:  Harold Hanna replied 10 months ago.

Please let me know if you have further questions.