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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop is froze and I can't access my windows.

Customer Question

My laptop is froze and I can't access my windows.
Submitted: 10 months ago.
Category: Laptop
Expert:  Byron replied 10 months ago.

Hi Marion. My name is***** you for your question and the opportunity to assist.

If the laptop has frozen, hold down the power button until it shuts off, about 4-5 seconds until

all the lights go out and you hear it shut down.

Wait a few seconds and power the laptop back on.

Let me know how you go please.