Do you hear any beep sound, when you try to power on the laptop ?
Sorry for the late reply, please reply me back if you want to continue.
Hello , my name is ***** ***** I will do my best to assist you.
I believe this issue can be handled via written support only. The only way you would need to pay more is if we decided that phone support, or remote support would be a better option.
before I begin to help you repair this issue, can you verify whether you want to continue with the support process for the original fee you agreed to, at this time?
The only thing I can do for you at this point is send you to our refund request link. Here you go~