Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
In this case, I suggest you to contact the manufacture directly. This error generally appears on stolen laptop.
Please start a chat session with gateway technician here: Click the link:
So the only option we can recommend is to contact the manufacturer for a back door or hardware solution -- You will almost certainly be required to provide proof of legal ownership.
For more information, also, please visit the link given below:
Thank you, ***** *****
I have a solution if i may take over.
This is a BIOS password.
That is the problem, likely a cmos battery died causing this problem.
Sandy, let me know if you need assistance. This is not a stolen laptop scenario, at least i'm 99% sure it's not. I see these almost daily.
Okay, before contacting gateway you can try the following:
I suggest you to take out cmos battery and put it back.
In order to help you understand it better, I'm providing you link to this video: