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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6004
Experience:  I have been fixing computers since last 7 years
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Laptop screen says I need a hard drive password?? is there a

Customer Question

laptop screen says I need a hard drive password?? is there a way to obtain it ?
for a Gateway nv78
Submitted: 10 months ago.
Category: Laptop
Expert:  Sandy replied 10 months ago.

Hi

Expert:  Sandy replied 10 months ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

In this case, I suggest you to contact the manufacture directly. This error generally appears on stolen laptop.

Please start a chat session with gateway technician here: Click the link:

http://in.gateway.com/gw/en/US/content/contactus

http://www.gateway.com/worldwide/support/

So the only option we can recommend is to contact the manufacturer for a back door or hardware solution -- You will almost certainly be required to provide proof of legal ownership.

For more information, also, please visit the link given below:

http://www.makeuseof.com/answers/can-get-past-hdd-password-stolen-recovered-laptop/

Thank you, ***** *****

Expert:  Tim replied 10 months ago.

I have a solution if i may take over.

Expert:  Tim replied 10 months ago.

This is a BIOS password.

Expert:  Tim replied 10 months ago.

That is the problem, likely a cmos battery died causing this problem.

Expert:  Tim replied 10 months ago.

Sandy, let me know if you need assistance. This is not a stolen laptop scenario, at least i'm 99% sure it's not. I see these almost daily.

- Tim

Expert:  Sandy replied 10 months ago.

Okay, before contacting gateway you can try the following:

I suggest you to take out cmos battery and put it back.

In order to help you understand it better, I'm providing you link to this video:

https://www.youtube.com/watch?v=cg_wvp1YdSI