Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Ma’am could you please let me know the full model of the printer also how is it connected to the laptop,is it connected wired or wireless?
Do you get any error message when you try to print?
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Ma'am checking to see whether you still need my help.
Please let me know by answering the above questions so that I can help you better.
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