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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My asus laptop crashes when attenting to login was a user.

Customer Question

My asus laptop crashes when attenting to login was a user. This user does not have a password, where as the other users do. What would cause it not to work.
I can login a me and admin, but that's all.
Submitted: 10 months ago.
Category: Laptop
Expert:  Martin replied 10 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 10 months ago.
Not currently at my computer. Maybe another time. Thanks anyway.
Expert:  Martin replied 10 months ago.

Oh okay, when would you like to continue?

Customer: replied 10 months ago.
Not sure. Very busy and not able to try this on the weekend. Sorry.
Expert:  Martin replied 10 months ago.

Ok no problem - save a copy of this page so you can get back to me if you want to continue with me.

You should be getting a partial transcript sent to your email with a link back to this page as well.

Martin

Customer: replied 10 months ago.
You already charge my account and have done nothing. we can try on Saturday 9:00am if possible. thanks.
Expert:  Martin replied 10 months ago.

You pay for a textual answer, a remote support session is an additional service, as is a phone call.

Does that make sense?

What you need to do is log in as the administrator and run system restore to a time before the problem occurred so the profile undo's the changes that caused the damage.

Customer: replied 10 months ago.
You charged my account again. No remote tech support was given. I've already taken the computer to somewhere else. Please credit my account. Thanks.
Expert:  Martin replied 10 months ago.

You may contact billing on this number 1(###) ###-####/p>