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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Popups say I have a virus. Screen flickers when I move my

Customer Question

popups say I have a virus. Screen flickers when I move my mouse. What can I do?
Submitted: 10 months ago.
Category: Laptop
Expert:  Kamil Anwar replied 10 months ago.

May i connect with you remotely to fix it? Thanks

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

I sent you request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 10 months ago.
Continue online
Expert:  Kamil Anwar replied 10 months ago.

Sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 10 months ago.
continue typing on line
Expert:  Kamil Anwar replied 10 months ago.

Which browser does it brings pop-ups on?

Customer: replied 10 months ago.
Continue online conversation
Expert:  Kamil Anwar replied 10 months ago.

I am continuing online conversation. I need to ask you a few questions here before suggesting method:

Which browser does it brings pop-ups on?

Customer: replied 10 months ago.
please continue online conversation
Expert:  Kamil Anwar replied 10 months ago.

I am continuing online conversation. I need to ask you a few questions here before suggesting method:

Which browser does it brings pop-ups on?..

Customer: replied 10 months ago.
When I'm on Safari
Expert:  Kamil Anwar replied 10 months ago.

1. Press Command + Option + Escape simultaneously. This will open the Force Quit Applications window.

2. Select Safari, 3. Click the button that says Force Quit. This will forcefully end your browser program, 4. Then while holding the shift key, open Safari again (click on it’s icon from the dock), and when it opens up reset it completely.
once done, go here and run the malware cleaner.

Customer: replied 10 months ago.
Tried to download Malware cleaner. Would not download
Customer: replied 10 months ago.
My screen is still flickering
Expert:  Kamil Anwar replied 10 months ago.

When trying to download it, what was the error you were getting?

Expert:  Kamil Anwar replied 10 months ago.

Also you're saying, screen still flickering, does that means pop-up is gone, but the screen issue is there?