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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Popups say I have a virus. Screen flickers when I move my

Customer Question

popups say I have a virus. Screen flickers when I move my mouse. What can I do?
Submitted: 1 year ago.
Category: Laptop
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to fix it? Thanks

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

I sent you request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
Continue online
Expert:  Kamil Anwar replied 1 year ago.

Sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
continue typing on line
Expert:  Kamil Anwar replied 1 year ago.

Which browser does it brings pop-ups on?

Customer: replied 1 year ago.
Continue online conversation
Expert:  Kamil Anwar replied 1 year ago.

I am continuing online conversation. I need to ask you a few questions here before suggesting method:

Which browser does it brings pop-ups on?

Customer: replied 1 year ago.
please continue online conversation
Expert:  Kamil Anwar replied 1 year ago.

I am continuing online conversation. I need to ask you a few questions here before suggesting method:

Which browser does it brings pop-ups on?..

Customer: replied 1 year ago.
When I'm on Safari
Expert:  Kamil Anwar replied 1 year ago.

1. Press Command + Option + Escape simultaneously. This will open the Force Quit Applications window.

2. Select Safari, 3. Click the button that says Force Quit. This will forcefully end your browser program, 4. Then while holding the shift key, open Safari again (click on it’s icon from the dock), and when it opens up reset it completely.
once done, go here and run the malware cleaner.

Customer: replied 1 year ago.
Tried to download Malware cleaner. Would not download
Customer: replied 1 year ago.
My screen is still flickering
Expert:  Kamil Anwar replied 1 year ago.

When trying to download it, what was the error you were getting?

Expert:  Kamil Anwar replied 1 year ago.

Also you're saying, screen still flickering, does that means pop-up is gone, but the screen issue is there?