Hi. My name is***** you for your question and the opportunity to assist.
When you start the laptop does it make it to the login screen or does it not get that far?
Yes to which? Does it make it to the login screen or does something go wrong before it gets to that screen?
Thanks. What happens after you enter your password ***** try to log on?
Is the computer connected to the internet now? Can we do a screen sharing session so I can help you directly?
Do this on the laptop: Right-click on the start menu button in the lower left corner and select Run.
In the Run box type: rstrui.exe and click OK.
When System Restore opens click Next. Select a restore date
before this problem started and click Next, then finish.
Let the restore run and after the computer has restarted log in and let me know the status.
Hi Willie, that restore must be done by now. How are things now?