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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Frozen cursor
, The cursor on my other lap top has

Customer Question

Customer: Frozen cursor
JA: Thanks. Can you give me any more details about your issue?
Customer: The cursor on my other lap top has frozen and I cannot move it using the touch pad. I have turned the laptop on and off and it remains frozen
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Laptop Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yep
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Laptop
Expert:  Barun replied 11 months ago.

Hi, and thank you for asking your question.

Could you let me know the make and model of the affected laptop, please?

Please reply back using the box below. Thank you.