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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I tried to update to windows 10 on my laptop. After it

Customer Question

I tried to update to windows 10 on my laptop. After it loaded and restarted it now gets stuck on log in screen. The screen where you pick what user. It will not go past that screen, I tried all users even admin. It goes to a black screen once you click on any user. I don't have my windows disk to reset computer to old settings. Any ideas on where to go from here?
Submitted: 11 months ago.
Category: Laptop
Expert:  Martin replied 11 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

From the logon screen, press and hold the shift button and click on the power button and restart.

Don't let go of the shift button, it should come up with a screen containing options

Do you see it?

Regards,
Martin