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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 33110
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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When I go to watch videos that friends tag me in on

Customer Question

when I go to watch videos that friends tag me in on FAcebook, or go to watch tv on Xfinity all I get is a green screen. Is there a setting I need to go to so I can fix this.
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
This question is about my Toshiba laptop computer, not about my TV. I should have claified that first.
Expert:  Richard replied 1 year ago.

Hi there and welcome

If you are using Google Chrome as your internet browser, follow these steps:

Click the three bars in the top right > Settings > Show advanced settings... > System> UNCHECK "Use hardware acceleration when available>

Then close Chrome and open it and it should then work.

If your using a different internet browser, let me know else let me know the results please.

Thank you