Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi Bob. My name is***** you for your question and the opportunity to assist.
I don't know the history of the laptop but there should be a recovery partition that
will allow a reset.
Start the laptop and as soon as you see the Acer logo screen appear
immediately hold down the the Alt key and begin tapping F10.
Doing this should start the recovery utility.