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Ask Viet - Laptop Tech Your Own Question

Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 35733
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
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I have been using Incredimail without any serious trouble.

Customer Question

I have been using Incredimail for years without any serious trouble. However since just after Christmas the Incredimail has crashed and I can not open it up again.I have tried for hours with no success. I am running Windows 10 and my E-mail address is:***@******.*** , server is mail bigpond.com. I don't know how I could receive an answer from you, to help me with my problem. I do have an alternate E-mail address:***@******.*** ,
Hoping, you somehow can help me to solve this problem. Thanking you in anticipation, kind regards ***** ***** Brisbane/Qld, Australia, Ph.: +61428102635
Exception: BREAKPOINT (80000003)
Faulting Offset: 00132BD2
Module: KERNELBASE.dll
00132BD2 KERNELBASE.dll
008255B1 Flash.ocx
0082B0A7 Flash.ocx
007F33EC Flash.ocx
007D8711 Flash.ocx
007D862C Flash.ocx
0080E7D2 Flash.ocx
007BE02A Flash.ocx
00823E78 Flash.ocx
007D7ED7 Flash.ocx
007D7BC2 Flash.ocx
007D8649 Flash.ocx
0078B69E Flash.ocx
0046ED2A Flash.ocx
0045EABE Flash.ocx
0023FD96 Flash.ocx
00233141 Flash.ocx
00237C33 Flash.ocx
00238F30 Flash.ocx
0026F375 Flash.ocx
,
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 1 year ago.

Please only type at the box below, then click on the Reply button below. Thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

Are you currently able to use your bigpond email at the Telstra website below?

http://media.telstra.com.au/home.html

Please reply back. Thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

It looks like you are not there. When you are available, please reply back to continue. And/or you can try some fixes below.

- Basically the issue is that there is a bad Adobe Flash update recently. Microsoft or Adobe or Incredimail needs to fix the issue. For now, we can use some workaround.

Solution #1:

- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK

, then click on Next, and restore the computer to any date before this issue occurred and check.

I'll provide the next solution soon.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #2:

- If that does not work, open Control Panel by right-clicking on the Start button (which is the windows logo icon located at the bottom left of the computer's screen), then click on Control Panel.

; (if needed, press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then the Control Panel window will open.)

, then open Programs -> Programs and Features, then click on View installed updates on the left

, then search / look for the update called KB3132372 (and/or KB3119147)

, then restart the computer, then open Incredimail and check.

When you are available, please reply back at the box below to continue troubleshooting. thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #3:

- If needed, uninstall the bad update again, if it's still there, in Solution #2 above (or do system restore again in Solution #1)

, then download and run the file wushowhide.diagcab at the Microsoft website below:

http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

, then when prompted, select the option Hide updates, then select the bad update and OK/apply

, then check.

When you are available, please reply back at the box below to continue troubleshooting. thank you.