I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Please only type at the box below, then click on the Reply button below. Thank you.
Are you currently able to use your bigpond email at the Telstra website below?
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It looks like you are not there. When you are available, please reply back to continue. And/or you can try some fixes below.
- Basically the issue is that there is a bad Adobe Flash update recently. Microsoft or Adobe or Incredimail needs to fix the issue. For now, we can use some workaround.
- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK
, then click on Next, and restore the computer to any date before this issue occurred and check.
I'll provide the next solution soon.
- If that does not work, open Control Panel by right-clicking on the Start button (which is the windows logo icon located at the bottom left of the computer's screen), then click on Control Panel.
; (if needed, press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then the Control Panel window will open.)
, then open Programs -> Programs and Features, then click on View installed updates on the left
, then search / look for the update called KB3132372 (and/or KB3119147)
, then restart the computer, then open Incredimail and check.
When you are available, please reply back at the box below to continue troubleshooting. thank you.
- If needed, uninstall the bad update again, if it's still there, in Solution #2 above (or do system restore again in Solution #1)
, then download and run the file wushowhide.diagcab at the Microsoft website below:
, then when prompted, select the option Hide updates, then select the bad update and OK/apply
, then check.