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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I cannot get on Internet with my MacBookAir. (OS X Yosemite,

Customer Question

I cannot get on Internet with my MacBookAir. (OS X Yosemite, serial #co2g948ddjyc). Popular have been showing up on screen. Mainly a "Mac cleaner"which says something has been detected comes onto screen. Not sure if it is legit. Was waiting to take my computer to Apple store next week (2 hours away)but cannot get on Internet at all. Is this Mac cleaner safe to use?
Submitted: 11 months ago.
Category: Laptop
Expert:  Kamil Anwar replied 11 months ago.

Hello & WElcome to JustAnswer. MacCleaner is not safe. Let me know when you're ready so we can begin troubleshooting it.