Hi. My name is***** you for your question and the opportunity to assist. Can you tell me
what is happening when trying to install the software or any error messages you are receiving?
Thank you. I Windows can't find the printer on the network try this first:
Hold down the Windows logo key just to the left of the spacebar and press X
From the menu open Command Prompt (Admin)
At the blinking prompt in the black window type the following 3 commands, pressing Enter after each
netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
Restart the machine and then search for the printer.
time if needed.
Good morning and happy new year. Are you still needing assistance with your printer issue?