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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2037
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I have an Acer Chromebook 15 CB5-571 I have ordered and

Customer Question

I have an Acer Chromebook 15 CB5-571 I have ordered and received a flash drive to install
how do I go about this please
Submitted: 11 months ago.
Category: Laptop
Expert:  Byron replied 11 months ago.

Hi Sandra. My name is***** you for your question and the opportunity to assist.

Here are the steps to recover:

  1. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook.
  2. The Chromebook will boot to Developer Mode. Insert your Chromebook USB recovery flash drive.
  3. The integrity of the recovery media is verified, then the system is recovered from the USB flash drive. This process takes about 10 minutes to complete.
  4. Once the system recovery is complete, unplug the USB flash drive.
  5. The Chromebook will restart automatically.
  6. Follow the on-screen instructions on the Welcome! screen.
Expert:  Byron replied 11 months ago.

Hi Sandra. My name is***** you for your question and the opportunity to assist.

Here are the steps to recover:

  1. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook.
  2. The Chromebook will boot to Developer Mode. Insert your Chromebook USB recovery flash drive.
  3. The integrity of the recovery media is verified, then the system is recovered from the USB flash drive. This process takes about 10 minutes to complete.
  4. Once the system recovery is complete, unplug the USB flash drive.
  5. The Chromebook will restart automatically.
  6. Follow the on-screen instructions on the Welcome! screen.