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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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The touch screen on my Asus notebook is not working. How do

Customer Question

The touch screen on my Asus notebook is not working. How do I get it to work?
Submitted: 11 months ago.
Category: Laptop
Expert:  Jess M. replied 11 months ago.

Hi Kiki, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the exact model of your Asus notebook?

Also, when did this start to happen? Did you upgrade to Windows 10 recently?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
It is Model #X555L. It is a new computer and the touch screen has not work since I bought it at Best Buy 3 weeks ago. It already had Windows 10 on it.
Customer: replied 11 months ago.
I have McAfee and WebRoot on this computer if that helps.
Expert:  Jess M. replied 11 months ago.

Hi Kiki,

Thank you for writing back with that information. Are you sure that the model of your laptop has a touch screen? Can I remotely access your computer so that I can check it for you if it has touch screen or not?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess