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Tim
Tim, Sr. Engineer
Category: Laptop
Satisfied Customers: 877
Experience:  Sr. Systems and Network Engineer
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I cannot get past the opening screen. My mouse pad does not

Customer Question

I cannot get past the opening screen. My mouse pad does not work and neither does the keyboard
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
I am an apple laptop
Expert:  Tim replied 1 year ago.

Hi there, i'm Tim and will try and assist. Can you please unplug the laptop, and remove the battery? Then put it back in, plug in and boot up?

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