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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I now have Windows 10 on our laptop, and I am wondering why

Customer Question

I now have Windows 10 on our laptop, and I am wondering why I cannot get your back-up to work for me. Your emails to me come through well.
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Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working fine previously?

What's the model of your backup device?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,