I'm sorry about the issue. Please reset your Microsoft account password ***** the website below (using another working computer or tablet or smartphone):
; there, select the forgot password ***** and enter the email address as shown on the problematic laptop, and continue.
Please reply at the box below to continue troubleshooting. Thank you.
You can also reset the laptop. Please try the following:
When you are available, please reply at the box below to continue troubleshooting. Thank you.
I have provided two solutions above. If there is still any issue, please reply back at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Happy holidays! Thank you very much,