Hello and welcome to Just Answer!i am Aitizaz and i will assist you today
Such problem sometimes indicates there is static charge on the computer. Please do the following:
1. Remove the battery and unplug charger
2. Hold down the power button of the computer for continuous 3 minutes
3. just plug in charger and turn on the computer (without battery)
please let me know the results.
i am sorry but you have told us half of the procedure, so i thought you might try this with 3 minutes interval. we can try other solutions if you are willing to work with us. This is not a scam
There are other reasons to the problem as well. So if you are willing to work with us, we can move on. You will only pay for this conversation once you are satisfied and you are ready to rate the answer as positive.
Hi. My name is***** you for your question and the opportunity to assist. When you start up the machine, and your screen is black, are you able to see and move your mouse cursor around on the screen?