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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2026
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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New today hp windows 10 laptop. need to reset back to

Customer Question

new today hp windows 10 laptop. need to reset back to factory to reset login password
Submitted: 11 months ago.
Category: Laptop
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

To go back start or restart the laptop such that you are looking at the login screen.

While holding down the Shift key click the Power icon in the lower right corner and select Restart.

Release the Shift key when you see "Please Wait"

When the "Choose an Option" page opens click Troubleshoot.

On that page select Reset this PC.

Remove everything and recover to the partition where Windows is installed if asked.

Let me know if any issues. A reset can take upwards of an hour or more so if things seem a little slow that's

just the nature of the process.

Customer: replied 11 months ago.
its resetting now
Expert:  Byron replied 11 months ago.

Great. When it's done and you get back to setting it up again, if you don't feel like linking your login to

an email address, see this: https://miketabor.com/installing-windows-10-without-microsoft-account/

This will allow you to create a traditional username and password *****

And if you could take a moment before leaving to provide a rating using the stars at the top of the page

it would be much appreciated.

Expert:  Byron replied 11 months ago.

Hi. Is that laptop up and running now?

Customer: replied 11 months ago.
the icon Is revolving but has been on 'resetting this pc 99% for close to 2-hours; help
Customer: replied 11 months ago.
you there?
Customer: replied 11 months ago.
Bryon, what must I do next to resolve this?
Expert:  Byron replied 11 months ago.

Just give it some more time. There's nothing that can be done to hurry it along.

What model laptop is this?

Expert:  Byron replied 11 months ago.

Just give it some more time. There's nothing that can be done to hurry it along.

What model laptop is this?

Expert:  Byron replied 11 months ago.

Good morning, Steve. Did the reset finally finish?