How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Is not taking my password on new Lenovo laptop G50-80

Customer Question

Is not taking my password ***** new Lenovo laptop G50-80
Submitted: 11 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Does it have Windows 10?

Is there any error or message?

Was the password ***** (password ***** *****)?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen? If yes, do you currently have access to this email address?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.