Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Do you get any error message while doing system diagnostic?
I'm sorry I'm here. I'm composing my answer. Please given me 2-3 minutes.
The error message indicate that hard disk is gone bad and needs to be replaced. Since the computer is under warranty and this must be replaced free of cost.
I suggest you to please do the following:
Click the link:
Enter my HP model number and ask to replace hard drive.
Or Call on this number:
***-***-****And ask to replace hard drive. Thank you, ***** *****