How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have an HP Envy 5530 printer, it is wireless and I now

Customer Question

I have an HP Envy 5530 printer, it is wireless and I now have Windows 10 installed on my ASUS laptop printer- and I cannot seem to get the printer and the computer to connect. Suggestions, please.
mary
Submitted: 11 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Was the printer working fine with the Asus laptop and the current router before installing Windows 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,