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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6027
Experience:  I have been fixing computers since last 7 years
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I have a Toshiba C55, 64bit laptop, with windows8/ 8.1

Customer Question

I have a Toshiba C55, 64bit laptop, with windows8/ 8.1 almost 3 yrs old but haven't used it because it's too slow, because since new I mistakenly installed 32 bit program unknowingly. How can I factory reset it and then install windows 10 in it ?
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

You can restore the Toshiba computer to factory settings as given under:

You can restore the computer to factory settings.

  1. Please turn off the problematic computer.
  2. Now restart the computer by pressing the power button - IMMEDIATELY start tapping the F12key on the keyboard(located on the top line of the keyboard) until the "Boot Menu" screen appears.
  3. Using the arrow keys, select and press "Enter".
  4. On the next screen you are asked to confirm if you want to contiue with recovery. Select "Yes".
  5. The computer will bring you to the Advanced startup screen.
  6. Select Troubleshoot. Under Troubleshoot you will see "Reset”.
  7. Please choose Reset and proceed further.

Please try 2-3 times if recovery process does not start.

If your computer does not restore to factory settings, I suggest you to directly upgrade to Windows 10. Windows 10 is fast, better and secure.

You can upgrade your computer to Windows 10 as given under the link:

https://www.microsoft.com/en-in/windows/windows-10-upgrade

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If you have any other query regarding this issue, please reply back to me at the box given below.

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