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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31333
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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My laptop, an ENVY, is frozen with the box "swipe to log

Customer Question

My laptop, an ENVY, is frozen with the white box "swipe to log in," my screen name and the window with light coming through, and a dots circling around in the middle. The cursor will move.
I have windows 10.
Submitted: 11 months ago.
Category: Laptop
Expert:  Richard replied 11 months ago.

Hi there and welcome

can you remove the power cable then hold the power button in for 60 seconds then release.

Then connect the power cable, turn on the Envy and tell me if it now functions correctly please.