How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Toshiba Satellite U9201 Model PSUL1A-01Y001 shuts off as

Customer Question

Toshiba Satellite U9201 Model PSUL1A-01Y001 shuts off as soon as adapter removed.
Won't run on Battery
Submitted: 1 year ago.
Category: Laptop
Expert:  Charles A. Roberts replied 1 year ago.

Hello my name is***** am sorry you have encountered this kind of problem. Just to verify when the machine is running does it say the battery is Charged? Also you mentioned it is a new battery and as soon as you disconnect the power cable it turns off immediately? When did this start happening?