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Tim
Tim, Sr. Engineer
Category: Laptop
Satisfied Customers: 716
Experience:  Sr. Systems and Network Engineer
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Have a x201 trying to boot but get a faint thinkpad logo

Customer Question

Have a x201 trying to boot but get a faint thinkpad logo then a faint error message and other times just blank screen.
Submitted: 11 months ago.
Category: Laptop
Expert:  Tim replied 11 months ago.

Hi there, i'm Tim and will be trying to help you today. Is the laptop plugged in when booting? What is the error that shows up when it does?

Customer: replied 11 months ago.
Can't read it looks like 'diagnosing boot error'??
Expert:  Tim replied 11 months ago.

sounds reasonable, is the machine plugged in?

Expert:  Tim replied 11 months ago.

And do you have an external monitor on hand by chance?

Customer: replied 11 months ago.
battery is not holding charge. No monitor in airport now
Expert:  Tim replied 11 months ago.

oh man, sorry to hear that. If you had a monitor i was going to have you plug it in to by pass the onboard screen. It sounds like it might be a hardware issue, esp if the screen being dim is new.

Expert:  Tim replied 11 months ago.

Try rebooting your machine and hitting f8 as it starts up, see if you can get into safe mode, or if it just does the same thing.

Customer: replied 11 months ago.
Same thing no response
Expert:  Tim replied 11 months ago.

Sorry about that, really odd.

Expert:  Tim replied 11 months ago.

Ok, sorry about that - My last response was not intended for you, but another customer.

Expert:  Tim replied 11 months ago.

If after the reboot and trying to get into safe mode you are back at the same place, it's a very good indication there has been a hardware failure.

Expert:  Tim replied 11 months ago.

Having an external monitor would make it easier to confirm that so we could see what errors are showing up, but it looks like the laptop is not even booting off the harddrive, and the dim light is also a bad sign.

Expert:  Tim replied 11 months ago.

It may be wise to stop trying to boot this system and move to a data recovery stance, that is if there is data you need or want off of it.

Expert:  Tim replied 11 months ago.

I know this is not what you wanted to hear, sadly I don't always have good news to give.

Expert:  Tim replied 11 months ago.

Does this make sense?

Expert:  Tim replied 11 months ago.

sounds like you are on point, thats what i wanted to check, using port 25 right?

Expert:  Tim replied 11 months ago.

Hi there, i see you have checked back in, let me know if the above makes sense.