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Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 4929
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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The wireless capability went off on my satellite L855 S5210

Customer Question

The wireless capability went off on my satellite L855 S5210
Submitted: 11 months ago.
Category: Laptop
Expert:  Shefin replied 11 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the model number of the computer? E.g. Satellite C455-6570

Thank you.

S H E F I N

Customer: replied 11 months ago.
Satellite L855 S5210
Customer: replied 11 months ago.
This is taking a while because I'm using my iPad
Customer: replied 11 months ago.
Did you get it?
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shefin replied 11 months ago.

Hi,

Please press and hold the Fn key and try tapping the F12 key. Try it three times and check if the wireless is getting enabled.

Thank you.

S H E F I N

Customer: replied 11 months ago.
No it didn't work
Expert:  Shefin replied 11 months ago.

Hi,

Try reinstalling Wireless driver. Follow the instructions below.

1. Click the Start button and, in the Search field, type TOSHIBA Application Installer. In the list that appears above, click on your selection.

2. Click Next.
3. Click the item you want to install, that is wireless driver.
4. Click Install.
5. Follow the on-screen prompts to complete the installation process.

Then, try enabling Wireless if needed. Let me know the result

Thank you.

S H E F I N

Customer: replied 11 months ago.
It says no items match your search
Expert:  Shefin replied 11 months ago.

Hi,

Since you are not able to access internet on your computer, it will be difficult to download the driver on your computer. I would suggest you restore the computer to an earlier date, when the computer was working fine. try the instructions below.

Please click Start button, select All programs, Accessories, System Tools and select System restore.

Select restore the computer to an earlier date. Select a date when the computer was working fine.

Follow the on screen instructions.

Thank you.

S H E F I N

Customer: replied 11 months ago.
I did that. I did system restore to yesterday. I can try it again.
Expert:  Shefin replied 11 months ago.

Hi,

Try an earlier date. And try enabling it again after the restore.

Thank you.

S H E F I N

Customer: replied 11 months ago.
This takes a few minutes.
Expert:  Shefin replied 11 months ago.

Hi,

Take your time and let me know the result.

Thank you.

S H E F I N

Customer: replied 11 months ago.
I think I did it wrong. Do you mind if I try again?
Expert:  Shefin replied 11 months ago.

Hi,

Take your time. I will be here only.

Thank you.

S H E F I N

Customer: replied 11 months ago.
It wants to restore it to today. How do I change it to an earlier date?
Expert:  Shefin replied 11 months ago.

Hi,

Select Choose a different Restore point and the put a check mark on Show more restore points. Then, select an earlier date.

Thank you.

S H E F I N

Customer: replied 11 months ago.
The earlier date it shows is the one I restored it to before I contacted you & it didn't do anything.
Expert:  Shefin replied 11 months ago.

Hi,

Can you download the driver from below link, transfer it to your computer and install it on your computer?

http://support.toshiba.com/support/modelHome?freeText=3459909

Go to the link, select Drivers & Updates, select Wifi from the left pane, download Intel, Realtek and Atheros wireless drivers, and try one by one on your computer?

Thank you.

S H E F I N

Customer: replied 11 months ago.
I'm using an even earlier date now.
Customer: replied 11 months ago.
I don't know how to do that from an iPad
Expert:  Shefin replied 11 months ago.

Hi,

If that does not work, try following the instructions I have given. I would suggest you download it on another computer, if you have one.

Thank you.

S H E F I N

Customer: replied 11 months ago.
How do you transfer that from one computer to another that doesn't have an Internet connection?
Expert:  Shefin replied 11 months ago.

Hi,

Use a USB flash drive to transfer files.

Thank you.

S H E F I N

Customer: replied 11 months ago.
I will see if this system restore works first. I do have another computer I can use.
Expert:  Shefin replied 11 months ago.

Hi,

Try System restore and if the issue persists, use another computer to download the driver.

Thank you.

S H E F I N

Customer: replied 11 months ago.
The system restore did not work
Expert:  Shefin replied 11 months ago.

Hi,

Can you try downloading and installing the driver?

Thank you.

S H E F I N

Customer: replied 11 months ago.
You said to save the drivers on a flash drive. How do I do that? They get saved on the gard drive of the other computer.
Expert:  Shefin replied 11 months ago.

Hi,

Please go to your Downloads folder. If you are using Windows, open your Computer/My computer window. You can see Downloads folder on the left pane. Open Download folder to find the downloaded drivers. Connect the flash drive, right click on the Downloaded driver, select Send to and select your flash drive name.

Thank you.

S H E F I N

Customer: replied 11 months ago.
How do I download it from the flash drive to my computer? I clicked on it, but I don't know if it downloaded to the computer.
Expert:  Shefin replied 11 months ago.

Hi,

I apologize for the delay in my response. Are you able to download and transfer the downloaded file to the flash drive?

Thank you.

S H E F I N