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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a laptop notebook PC that I bought from WALMART here

Customer Question

I have a laptop notebook PC that I bought from WALMART here in Rutland VT.05701.On March 13 2015.I would like a battery please. I also have a 2nd account that has locked up. I will try to see if it works. SERIAL #FOR NOTEBOOK PC X551MAV-HLC1201E. ECNOCX284802494
CN:5407
Would appreciate your help please
Joanna Roche
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
I should have a free trial as it is under warranty. I want to cancel payment for $46.Thank you
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
please cancel debit card payment
Thank you. Joanna Roche
Customer: replied 1 year ago.
My Asus laptop is under a year's warranty
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and the will try and help. Has the original battery died?

Customer: replied 1 year ago.
no it has not, I do not have one, will order a battery from manufacturer Asus. I also would like to know how much a yearly-2 yearly virus protection from Norton security costs please? Joanna Roche
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Laptop Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Norton security 2-year subscription could cost you up to $100.

Can I provide you an antivirus program that is free?

Also, if you had not purchased a battery from the manufacturer Asus yet, would you like me to show you where you can purchase a new battery for a cheaper price? If yes, can you please check at the back / bottom of the Asus laptop for the exact model, such as X551 or X205TA etc.?

Please reply at the box below. Thank you,