Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Please let me know the outcome. Thank you, ***** *****
Yes, I'm here. I'm composing my answer. Please wait for some time.
Please follow the steps given below:
Hold down SHIFT KEY and then restart your computer.
Choose the Troubleshoot option. Release Shift key.
Select the Advanced options button.
And then choose System Restore.
And choose the date when your computer was working fine and complete this process.
Please let me know if this works or not.
Once you hold down SHIFT key and restart your computer, do you see an option to check all advanced options?
Do you have very important data on this computer?
If nothing works, would you like to restore it to factor settings?