Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello my name is***** will be assisting you today. I will try my best to help you
Sir could you please provide the full model of the Toshiba laptop which you can find on the bottom of the laptop.
How old is the laptop?
Even if the battery is not working you can use the laptop using the power adapter,Is the light indicator for battery charging showing ?
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Thank you for the details.It seems like a motherboard issue but before going to such conclusion please try the following and see if there is any change.
Make sure the laptop is powered down completely and then disconnect the AC adapter. Remove the battery and press and hold the power button for about 60seconds. Release the button do not insert the battery back now plug the adapter back and turn on the computer. See if the problem persists.
Let me know the result.
Thank you for the update.When you try to turn on the laptop does it show the initial Toshiba screen or nothing at all?
Do you hear the sound of the fan in the laptop spinning?
Does any other light indicator on the laptop shows up of blinks continuously also is there any beep sounds from the laptop?
That is strange no fan spinning sound but it shows caps lock and 2 other light indicator.
We can try resetting the memory modules to see if that is causing the issue.To do this you need to remove the back cover on the memory modules.Are you comfortable in doing this if so let me know and i will give you the instructions.
Good is there any display on the screen?
OK then we will reset memory module to do that follow the below instructions
1.First download this user manual http://tinyurl.com/zo2kuu9
2.Make sure the power adapter is not connected and battery is removed
3.Go to page 47 (Adding memory) of the user manual that will show you the back cover you need to open which have the memory modules.
4.Once the memory cover is removed go to bottom of the page 50 and 51 for Removing a memory module.If you have 2 memory modules remove both and make sure the contact part of the module is not dusty.if its dusty blow it using a air can or dry cloth (Do not use wet cloth)
5.Once its cleaned insert 1 memory module in one of the slot like shown in page 48 (Adding memory)
After that cover the memory bay using the cover and then connect power adapter and try to turn on and see if there is any change and let me know the result.
Sir checking to see whether you were able to do the above instructions?