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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I was wondering what I need to do get my api's back on my

Customer Question

i was wondering what I need to do get my api's back on my laptop
Submitted: 11 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What's the model of our laptop?

Can you please confirm it has windows 8 (or windows xp, vista, or 7 or 10, etc.)?

What is "api"?

When did this issue first occur?

What is not working on your computer?

Please reply at the box below with more details about the issue. Thank you.

Customer: replied 11 months ago.
its a dell inspiron 15R with with windows 8 I do not know what api are, 4 months ago... Bluestacks, it was working before this problem
Expert:  Viet - Laptop Tech replied 11 months ago.

Sorry, you said previously "i was wondering what I need to do get my api's back on my laptop".

Do you mean the Bluestacks program is not working on the windows 8 computer? Or is it something else?

Is there any error or message?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
that's correct
Expert:  Viet - Laptop Tech replied 11 months ago.

Thank you. What happens when you open the Bluestacks program on your computer? What does it show?

When you said you tried to recover, what steps did you do exactly?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
i thought if i recovered i would get them back
Expert:  Viet - Laptop Tech replied 11 months ago.

Thank you. Does this issue occur when you try to uninstall Bluestacks? Or when you try to reinstall Bluestacks?

Can we uninstall Bluestacks, then reinstall it fresh?

Please reply at the box below. Thank you.