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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2064
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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Well, I have a Toshiba laptop and its locking up. I've tried

Customer Question

Well, I have a Toshiba laptop and its locking up. I've tried holding down the f8 while booting up and Control Alt Delete and keeps coming up with the same window screen that won't go any further.
Submitted: 12 months ago.
Category: Laptop
Expert:  Byron replied 12 months ago.

Hi Rick. My name is***** you for your question and the opportunity to assist.

To pull up the advanced boot menu in Windows 7

start or restart the machine and as soon as you see the manufacturer logo

begin steadily tapping the F8 key (don't hold it down) about once per second

and that should bring you to the startup menu.

You'll need to begin tapping as soon as you see the logo. If Windows tries to start

try again a little sooner.

Customer: replied 12 months ago.
It's going right to the Windows start page.
Expert:  Byron replied 12 months ago.

Start tapping F8 sooner. Hold down the power button to turn the laptop off. For about 4 - 5 seconds.

Turn it back on and as soon as your finger leaves the power button start tapping F8

Customer: replied 12 months ago.
Okay, I got the start page and before the logo showed up I started tapping f8 at one second intervals. But it still came down to start page where everything is locked up.
Expert:  Byron replied 12 months ago.

Is there any data on the laptop you need that hasn't been backed up?

Customer: replied 12 months ago.
I'm sure there is data that is not backed up.
Expert:  Byron replied 12 months ago.

Since you're not able to access any diagnostic functions a factory restore can be done but it would mean losing the data files.

Do you have a Windows 7 installation DVD?

Customer: replied 12 months ago.
I got it to the Windows error recovery screen where allows me to start:
safe mode
safe mode with networking
safe mode with command prompt
And
safe mode and normally
As for the Windows disc, yes I have it.
Expert:  Byron replied 12 months ago.

I need to know more about the computer locking up. Does it do this when you are performing a certain task?

Did this start happening after a Windows update?

What you tell me will determine the course of action.

Customer: replied 12 months ago.
It when I when I was looking at a preview of Windows 10, then when I tried togo back to the windows 7, that's when it happened. Nothing on the keyboard works. I can't move the mouse with the touchpad or a USB mouse.
Expert:  Byron replied 12 months ago.

"Looking" at a preview of Windows 10?

Did you install it and roll it back to Windows 7?

Expert:  Byron replied 12 months ago.

You'll need to boot the laptop from your Windows 7 disk. Put it in the drive and hold down the power button to shut it off.

Start it and start tapping the F12 key. When the menu comes up select the CD/DVD drive to boot from.

Some Toshibas call it the ODD drive.

Customer: replied 12 months ago.
I'm not sure what it was. I thought it was a preview but at the end when I wanted to go back to Windows 7, it seems to be uninstalling and reinstalling 7. It got to this point and locked up
Customer: replied 12 months ago.
It's as though something didn't reinstall correctly.
Customer: replied 12 months ago.
How can I reinstall if I can't get the mouse to even move?
Expert:  Byron replied 12 months ago.

You'll need to boot the laptop from your Windows 7 disk. Put it in the drive and hold down the power button to shut it off.

Start it and start tapping the F12 key. When the menu comes up select the CD/DVD drive to boot from.

Some Toshibas call it the ODD drive.

When you get to the page where Windows wants to install, at the bottom of the page choose the repair option.

Customer: replied 12 months ago.
Okay, that's going to take me a little while
Expert:  Byron replied 12 months ago.

OK

You have some other options. If you want to install the current version of 10 you can created a USB flash drive with the installation files.

You can do a clean install of Windows 7 but you'd need to get you data off the machine first.

You can do a factory reset as long as the laptop originally came with Windows 7 and the recovery partition is still intact.

Customer: replied 12 months ago.
I think I've got the Windows 7 software and installed it on the machine. so I think the first suggestion might be the way I have to go.
Expert:  Byron replied 12 months ago.

You'll need a flash drive of at least 4GB capacity. With that plugged in go here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down the page and click Download Tool Now and install and run it.

Select the option to install on another computer

and select the USB option.

It's a big download so it will take a while to complete.

Once it tells you it's done, plug the flash drive in to the laptop.

Start it up and begin pressing the F12 key.

When the menu appears tell it to boot from USB/Flash drive and the Windows 10 installation will begin.

Customer: replied 12 months ago.
Well, how do I get back to you?
Or can I get back to you?
Expert:  Byron replied 12 months ago.

You'll have automated emails from JustAnswer in your inbox containing a link back to this page.

Customer: replied 12 months ago.
Okay, thanks. I'll keep trying to get this moving alone.
Expert:  Byron replied 12 months ago.

Thanks. There's no time limit on these questions.

Customer: replied 12 months ago.
Thanks, ***** ***** back.
Expert:  Byron replied 12 months ago.

I'll be off until 9PM Eastern and can respond after that. Thanks.

Expert:  Byron replied 11 months ago.

Hi Rick. Any progress with Windows 10?

Customer: replied 11 months ago.
I reset the computer to original factory settings. The data lost should not be that difficult to replace or recreate. At least I have the computer up an running. Thanks for the help, Byron!
Expert:  Byron replied 11 months ago.

Hi. I'm glad it now running. It sounds like there was corruption that was just not repairable.

Please take a moment before leaving to rate using the stars at the top of the page

and have a happy holiday.....Byron.