Hi Rick. My name is***** you for your question and the opportunity to assist.
To pull up the advanced boot menu in Windows 7
start or restart the machine and as soon as you see the manufacturer logo
begin steadily tapping the F8 key (don't hold it down) about once per second
and that should bring you to the startup menu.
You'll need to begin tapping as soon as you see the logo. If Windows tries to start
try again a little sooner.
Start tapping F8 sooner. Hold down the power button to turn the laptop off. For about 4 - 5 seconds.
Turn it back on and as soon as your finger leaves the power button start tapping F8
Is there any data on the laptop you need that hasn't been backed up?
Since you're not able to access any diagnostic functions a factory restore can be done but it would mean losing the data files.
Do you have a Windows 7 installation DVD?
I need to know more about the computer locking up. Does it do this when you are performing a certain task?
Did this start happening after a Windows update?
What you tell me will determine the course of action.
"Looking" at a preview of Windows 10?
Did you install it and roll it back to Windows 7?
You'll need to boot the laptop from your Windows 7 disk. Put it in the drive and hold down the power button to shut it off.
Start it and start tapping the F12 key. When the menu comes up select the CD/DVD drive to boot from.
Some Toshibas call it the ODD drive.
When you get to the page where Windows wants to install, at the bottom of the page choose the repair option.
You have some other options. If you want to install the current version of 10 you can created a USB flash drive with the installation files.
You can do a clean install of Windows 7 but you'd need to get you data off the machine first.
You can do a factory reset as long as the laptop originally came with Windows 7 and the recovery partition is still intact.
You'll need a flash drive of at least 4GB capacity. With that plugged in go here:
Scroll down the page and click Download Tool Now and install and run it.
Select the option to install on another computer
and select the USB option.
It's a big download so it will take a while to complete.
Once it tells you it's done, plug the flash drive in to the laptop.
Start it up and begin pressing the F12 key.
When the menu appears tell it to boot from USB/Flash drive and the Windows 10 installation will begin.
You'll have automated emails from JustAnswer in your inbox containing a link back to this page.
Thanks. There's no time limit on these questions.
I'll be off until 9PM Eastern and can respond after that. Thanks.
Hi Rick. Any progress with Windows 10?
Hi. I'm glad it now running. It sounds like there was corruption that was just not repairable.
Please take a moment before leaving to rate using the stars at the top of the page
and have a happy holiday.....Byron.