Hi, and thank you for asking your question.
Are you prompted for the password ***** the Windows logon screen itself?
If so, do you see any EMAIL ADDRESS listed for your account at that screen?
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I see. At the Windows logon screen, do you see any email address listed for your account?
Keep me posted.
Hmm; do you see any Microsoft account listed at the logon screen itself?
Hmm, all right. Let me open up your question to our other experts now. Thank you.
Is this a new Laptop? Have you been able to log into it previously?
You can request a phone call through additional services. There is an additional charge for it.