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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My dell 17inch Laptop windows 10 12gb Ram 2 TB HD has me

Customer Question

My dell 17inch Laptop windows 10 12gb Ram 2 TB HD has me locked out. HELP
running Windows10
Submitted: 1 year ago.
Category: Laptop
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

Are you prompted for the password ***** the Windows logon screen itself?

If so, do you see any EMAIL ADDRESS listed for your account at that screen?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
It ask for my administration password ***** user passwod then it takes all of that and goes to the Windows password ***** won't take that password
Expert:  Barun replied 1 year ago.

I see. At the Windows logon screen, do you see any email address listed for your account?

Keep me posted.

Customer: replied 1 year ago.
In the bios is shows the correct password. Could it be asking me for a Microsoft password
Customer: replied 1 year ago.
No email address
Expert:  Barun replied 1 year ago.

Hmm; do you see any Microsoft account listed at the logon screen itself?

Customer: replied 1 year ago.
It shows the Windows screen the name I called it. When I put in the password ***** says it is the wrong password
Customer: replied 1 year ago.
No Microsoft anywhere
Expert:  Barun replied 1 year ago.

Hmm, all right. Let me open up your question to our other experts now. Thank you.

Customer: replied 1 year ago.
I put in the password ***** gave it when setting it up
Expert:  Joe-S replied 1 year ago.

Is this a new Laptop? Have you been able to log into it previously?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Please call me.(###) ###-####
Expert:  Joe-S replied 1 year ago.

You can request a phone call through additional services. There is an additional charge for it.