Hi, My name is ***** ***** I'll be helping you today.
Is Windows 7 the operating system that came on your computer when you bought it?
Since Windows 7 is what came on the computer, you can only install Windows 7 again with the original license key (unless you have a valid key for another version). Is that what you wish to do?
Can you tell me what model your computer is?
These steps are fairly general to all Aspire Laptops. You should not need to download anything as the restore files are generally maintained on a hidden partition.
1. Restart the Acer Aspire One. Wait for the Acer logo to appear on the LCD screen.
2. Press the "Alt-F10" keys at the same time to bring up the recovery menu. Press "Enter."
3. Click "Next." Follow the prompts that appear on the screen to restore the operating system back to factory settings.
4. Set up the laptop as if it is new. You will then need to allow it to run all of the system updates that are missing. This could take several hours but the laptop should function just fine in the interim.
The screen I'm directing you to is not part of Windows. It's the system restoration screen that you access before Windows starts. Turn your laptop off, then when turning it back on you will see the ACER logo after a few seconds. This is when you press Alt-F10. You will want to hold down the Alt key early and then press the F10 key repeatedly until you get the system menu. If Windows begins to load then the key strokes did not work and you will want to try again by powering off the laptop.
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