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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6004
Experience:  I have been fixing computers since last 7 years
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I just purchased & installed a Net Gear ac1900 c6300BD

Customer Question

I just purchased & installed a Net Gear ac1900 c6300BD modem/router. Why can't my laptop access the high speed?
Submitted: 12 months ago.
Category: Laptop
Expert:  Sandy replied 12 months ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Could you please tell me about your computer operating system? Is it Windows or mac computer?

Customer: replied 11 months ago.
Hello, I submitted this question and was answered with a question with no where to respond. There was only a place to ask another question. I have not received any answer to my issue, But was charged. What do I do now
Customer: replied 11 months ago.
I have a Toshiba laptop running Windows 10.
Expert:  Sandy replied 11 months ago.

I apologize for the inconvenience caused to you.

I'm ready to help you with this step by step.

Some hidden malware/spyware/adware could be causing this issue:
I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.
Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.
You can download the free version using the link given below:
http://www.superantispyware.com/

Please run quick scan to complete the scan in 10-15 minutes.

Restart your computer.

Now, please check your internet service provider speed as given under:

Click the link: http://www.speedtest.net/

And then click "Begin Test".