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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I downloaded Windows 10, and my laptop froze! I am unable to

Customer Question

I downloaded Windows 10, and my laptop froze! I am unable to give any command as cursor appears frozen. I want to "unfreeze" or go back to Windows 7.
Laptop:
ACER 5810T
RAM-4GB 64-bit Windows 7
Processor: Genuine Intel(R) CPU U4100 @ 130GHz
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power cable then hold the power button down for 60 seconds then release.

Once done, connect the power cable and tell me if it then starts please.