How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My Asus Laptop doesn't catch Wifi signal in one room

Customer Question

My Asus Laptop doesn't catch Wifi signal in one room though it shows me full network strength. My other wifi devices work really well in the same room.
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Is the laptop able to get connected

if it's located in a different area of the structure?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Am I right in thinking if you get it connected and walk into the room in question the connection drops?

Customer: replied 1 year ago.
If I try to reconnect it still shows me full signal strength but it won't connect
Expert:  Byron replied 1 year ago.

Is this a 5Ghz wireless network?

Expert:  Byron replied 1 year ago.

If you're not sure can you tell me the brand and model number of your router?

Customer: replied 1 year ago.
I do not have access to it at this time. Can I reach back out to you in about 8 hours?
Expert:  Byron replied 1 year ago.


Customer: replied 1 year ago.
Router: Linksys EA6350
Expert:  Byron replied 1 year ago.

I'm sorry I missed you last night. I'm on the East coast so it was after midnight when your response came in. The EA6350 is a dual band router meaning that it broadcasts both 2.4 and 5 Ghz networks simultaneously.
What is the model number of the laptop? I can check the specs on it and that should give me a bit more insight.
When in the room where the laptop disconnects, what error message are you receiving when you try to reconnect?

Customer: replied 1 year ago.
Thank you so much for following up. The laptop model number is ***** TP500L
I am using a chrome brower and it just says couldn't connect to the internet.
Expert:  Byron replied 12 months ago.

If Chrome is telling you it couldn't connect to the internet the browser is the issue.

Try Firefox: and see if you have the same problem.

When the page opens click "Continue To"

and click Download Firefox.

Customer: replied 12 months ago.
I have tried all the browers
Expert:  Byron replied 12 months ago.

What version of Windows is on the laptop?

Customer: replied 12 months ago.
this happened with 8 and now 10
Expert:  Byron replied 12 months ago.

Thanks. This is a somewhat perplexing issue as no other devices seem to have a problem in this one single room.

Does the laptop have issues connecting to wireless networks outside your home (or whatever type of building you're in)?

Let's do this first. Go here:

Select your processor and then select Windows 10 and download Windows 10 drivers for the laptop.

Customer: replied 12 months ago.
They don't seem to have my processor listed. it's an i3
Customer: replied 12 months ago.
Thank you for really trying to help me out though.
I guess it's just a problem with the internet.