Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi. My name is***** you for your question and the opportunity to assist. Is the laptop able to get connected
if it's located in a different area of the structure?
Am I right in thinking if you get it connected and walk into the room in question the connection drops?
Is this a 5Ghz wireless network?
If you're not sure can you tell me the brand and model number of your router?
I'm sorry I missed you last night. I'm on the East coast so it was after midnight when your response came in. The EA6350 is a dual band router meaning that it broadcasts both 2.4 and 5 Ghz networks simultaneously.What is the model number of the laptop? I can check the specs on it and that should give me a bit more insight.When in the room where the laptop disconnects, what error message are you receiving when you try to reconnect?
If Chrome is telling you it couldn't connect to the internet the browser is the issue.
Try Firefox: www.mozilla.org and see if you have the same problem.
When the page opens click "Continue To Mozilla.org"
and click Download Firefox.
What version of Windows is on the laptop?
Thanks. This is a somewhat perplexing issue as no other devices seem to have a problem in this one single room.
Does the laptop have issues connecting to wireless networks outside your home (or whatever type of building you're in)?
Let's do this first. Go here: https://www.asus.com/us/support/Download/3/657/0/1/Jq3msIQKstvIpRgL/41/
Select your processor and then select Windows 10 and download Windows 10 drivers for the laptop.