Hello and welcome to Just Answer!i am Aitizaz and i will assist you today
When you try to turn on the computer, do you see any lights coming up?
i am not talking about the screen. Do you see the POWER or the hard disk lights?
OK! please do the following:
1. Turn OFF the computer
2. Take out the BATTERY and unplug charger
3. Press the POWER button on the computer and hold it down for 3 minutes. DO NOT RELEASE the button until the 3 minutes have lapsed
4. Just plug in the charger and Power on the computer
let me know then
proceed with the process of holding down the power button. also let me know the exact model number of the lenovo laptop you have
OK! please press the power button for 3 minutes ( and not less) and then try to power on the computer
So the problem is gone?
Please turn off the computer and power on again.
please restart the computer and as soon as you restart, start tapping the F8 key. let me know when the menu comes up
did anything come up?
Please follow the instructions given below:
please follow these instructions and let me know the result.
please select TROUBLESHOOT
let me know about the options that appear
it seems that the Windows has malfunctioned and is not booting up. Did the computer come with windows pre-installed?
we can exercise the option of restoring the computer to factory settings/out of the box condition. in that case, you will lose everything stored on C drive
how many drives do you have on your hard disk?
in case of factory restore, you will lose data on C drive only
do you have their disk?
do you have the installation media for word and excel? if yes, you may install them again
The problem is that your screen turns black whenever we try to use any options available for recovery or restoration of windows normal functionality. in that case, we are left with very few options
Do you have windows disk?
If you have windows disk, we may try to rewrite the master boot record
Then i am sorry to tell you that we do not have any option left than to try the system restore/factory reset option. If you can borrow windows disk, we can try to recover windows.
Please try the solutions once again which i provided earlier
Let me know if this works for you
i am sorry but there is no option left then to restore the computer to factory settings
i will opt out here so that any other expert may help you in this. thank you very much for your patience
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Is there a button named Novo on your computer ?
Okay, then power OFF the system by pressing the power button until it turns off. Now press and release the F12 key continuously and same time power ON the system by pressing the power button. Continue tapping the F12 key. Do you getting a window for System Recovery ? If not, turn OFF the system and do the same, this time you should press and hold down the Fn key while tapping the F12 key. Do you getting a window for System Recovery ?
Good, now select Advanced Options and let me know the options it shows.
Select Advanced Tools and let me know the options there
Is there an option for System Restore or Automatic Repair ?
Okay, it should fix the problem, if system restore can complete successfully. Let me know the result after restore.
Okay, then please go with the Advanced Options again and run Automatic Repair.
okay, good. sounds like it is performing automatic repair. It will take 30 minutes to 1 or 2 hour to complete the repair and it will restart many times while performing the repair. Please wait a while and let me know the progress.