Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What drivers are you trying to update? Is it for your motherboard drivers? If yes, what exactly is the make and mode of your computer so that I can check your possible updates or upgrades?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. So are you updating the motherboard drivers using the downloads from the Compaq website?
What is the current OS of the computer? Is it Windows XP? Vista?
Thank you for writing back with that information. Please check the link below and then tell me if this is your laptop:
Keep me posted.
Yes I understand. But please visit the link I gave you and then tell me if that is the laptop that you are using.
Thank you for writing back. Can I remotely access your computer so that I can directly check fix the problem while you watch your screen?
Remote access is an optional additional service offer with a minimal one-time flat fee ($10) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
There is an image of the laptop at the right of that page.
Thank you for writing back and I am sorry for the late reply. Can I remotely access your Windows computer so that I can directly check and fix the problem while you watch?