I'm sorry about the issue. Does your Asus laptop xp, vista, or 7, or 8, 10, etc.?
Was it windows 10 upgrade? Or something else?
Can you please check at the back/bottom of the Asus laptop for the model of it?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,