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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31127
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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My pc won't come on it just keeps circlingit and says it is

Customer Question

My pc won't come on it just keeps circlingit and says it is diagnosing your pc toshiba did upgrade and now it won't work I am on disability and can not afford to pay a lot I f money
Submitted: 12 months ago.
Category: Laptop
Customer: replied 12 months ago.
Now it's asking me to choose an option exit and continue to windows 10 or use a USB drive reset pc. turn off pc
Customer: replied 12 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  IT Miro replied 12 months ago.

Hello! My name is*****

Please select "Continue to Windows 10" at the prompt you see and let me know if you are able to access your Windows account and use the computer as usual.

Thanks,

IT Miro

Customer: replied 12 months ago.
No it just went back to saying diagnosing your pc
Expert:  IT Miro replied 12 months ago.

OK. Please tell me the make and model of your Toshiba computer and I will check what can be done to solve this problem.

Customer: replied 12 months ago.
Satellite c-55-AToshiba
Expert:  IT Miro replied 12 months ago.

Please do the following:

1. Completely turn off the laptop

2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)

3. Turn the laptop over and remove the laptop battery

4. Press and hold the power button for 30 seconds, then release it

5. Now re-connect the battery and the power adapter and turn the laptop on

Let me know if there are any changes.

Customer: replied 12 months ago.
No still doing same thing
Expert:  IT Miro replied 12 months ago.

OK.

Does it stay on the "Diagnosing your PC" screen all the time, or it eventually reaches a blue screen that has 3 options:

1. Continue

2. Troubleshoot

3. Turn off your PC

Let me know if you see such options.

Customer: replied 12 months ago.
It's not doing anything right now but that circle at the bottom hasn't changed screens yet
Expert:  IT Miro replied 12 months ago.

Did you receive a Windows or repair disk with the laptop?

Customer: replied 12 months ago.
No
Customer: replied 12 months ago.
It hasn't changed on the screen
Expert:  IT Miro replied 12 months ago.

In that case, the only way to get your Toshiba laptop working again would be to restore it to factory defaults. It will re-install the Windows, but also remove all the data on the laptop.

If you want to proceed with factory restoration, I can provide the instructions for you.

Customer: replied 12 months ago.
I will lose everything pictures and documents
Expert:  IT Miro replied 12 months ago.

Yes, everything will be lost.

If you don't want to do that, you will need to get a Windows 8 disk so that you can use it and run the repair.

Customer: replied 12 months ago.
I pay you even though e didn't get it fixed
Expert:  IT Miro replied 12 months ago.

I am sorry, but I cannot remotely fix this problem for you. All I can do is provide the instructions for either factory restoration or Windows repair (if you have a disk).

Customer: replied 12 months ago.
Just forget it take you money I can't lose all my stuff but i am no interested in the free trial
Expert:  IT Miro replied 12 months ago.

I won't take your money since you are not satisfied with what I suggested.

I will opt-out and allow another Expert to provide their own suggestion regarding this problem. You will receive a new e-mail notification once someone replies to you here.

Regards,

IT Miro

Expert:  Richard replied 12 months ago.

Hi there and welcome

Do you still require assistance with this? As we have an option to get the data off, but it will require some physical alterations to the Laptop.

Please let me know when we can proceed with this.