Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Could you please tell me the about the make of this laptop? HP, Dell, Acer, Toshbia or other.
Do you have very important data saved on this laptop?
Please reply at the box given below. Thank you, Sandy