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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Toshiba satellite c55-B5101 gives me a message" shutting

Customer Question

Toshiba satellite c55-B5101
gives me a message " shutting down" and is locked up. I had it in sleep mode and when I tried to start it up this happened.
Submitted: 1 year ago.
Category: Laptop
Expert:  stonecold146 replied 1 year ago.

Hi

Thank you for your query

My name is ***** ***** I will behelping you to resolve your fault

Please can you try the following

1) Power the laptop down

2) Remove the battery and power lead

3) Press and hold the power button down for 30 seconds

4) Replace the battery and power lead

4) Power on the PC and see if this has resolved your issue

Regards

Ali