I'm sorry about the issue. Please try the following fix:
- Press at the same time the the two keys Windows and R on the keyboard
, then type rstrui then click OK
, then click on Next, and restore the computer to any date before this issue first occurred, and check.
Please reply at the box below to continue troubleshooting. Thank you.
If it does not work, I have another solution to try. I can also connect remotely to your computer and fix this issue directly on your computer for you.
When you are available, please reply at the box below to continue troubleshooting. Thank you.