Hi David. My name is***** you for your question and the opportunity to assist.
We can reset the machine to factory new and you can create a new username and password.
Press and hold the 0 (zero) key and power up the laptop.• Release the 0 (zero) key when the recovery warning screen appears.The TOSHIBA recovery wizard warning screen appears stating that when the recovery is executed all data will be deleted and the original factory software image will be rewritten. If the recovery process offers a choice of Operating Systems, select the appropriate one for you.After you are sure you have everything you want from the laptop saved, click Yes.When the Toshiba Recovery Wizard opens, the default and recommended option is "Recovery of Factory Default Software".After selecting your desired recovery method, select Next.On the next screen you may have recovery method options. The default and recommended method is to Recover to Out of Box state.Select next to continue.Follow the on screen instructions as you navigate through the system recovery steps.The laptop will restart multiple times and install the needed components.