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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31187
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I have paid Windows Repair ect but I have locked myself out

Customer Question

I have paid for a Windows Repair for viruses ect but I have locked myself out of my laptop & I can't remember my password. Please help.
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the make and model of your computer?

Thank you

Customer: replied 1 year ago.
It's an Asus laptop models :F52K
Customer: replied 1 year ago.
The Anti virus was actually called "Re image Repair".
Customer: replied 1 year ago.
Sorry I just checked & it's a Asus laptop, Model:K52F. I was going on memory.
Customer: replied 1 year ago.
can I reset the password ***** my Asus laptop? I'm starting a Tafe Course & I need it urgently.
Customer: replied 1 year ago.
Is anyone there?
Expert:  Richard replied 1 year ago.

Sorry, it was nearly a day before you replied back to me and I was not online.

you have three options here which I will list out. As this is security, there is no simple solution, but any of these three options will work, it will just depend on how commfortable you feel doing them.

1)Reinstall the computer. This means you reinstall windows but lose all your data on the computer. It is not ideal, but the easiest way to do this. Power off the Asus. Power it on and keep tapping F9 until you get to the Recovery Manager. Follow the onscreen steps and perform and perform a factory restore. It will lose your data but is the quickest way to fix this

2) Take it to a computer store, have them take out the hard drive and copy out your data to another disk. Then the reinstall can be done and you wont lose your data. Programs you have to install again.

3) This is the most complex solution, but it will mean you will not lose your data or programs and can do this yourself

Save this file to your computer

http://pogostick.net/~pnh/ntpasswd/cd140201.zip

After downloading the ZIP file, locate it and double-click on it. Select "Extract All." Extract the files to the same folder the ZIP file is in.

The .ISO file is a CD image file used to create a bootable CD. The file must be burned as a bootable CD - not as a data file - to a CD. If you don't know how to do this, the simplest method is to download the freeware ISO burner at the link below:

http://isorecorder.alexfeinman.com/isorecorder.htm

Choose the appropriate version for your system (at present, version 3.1 for Windows Vista and Windows 7.) Download the installation file to a convenient folder. After downloading it, right-click on the file and select "Install." Now go back to the .ISO file, right-click on it, and select "Copy image to CD."

After burning the bootable CD, put it in your problem computer and restart the computer. Tap anykey to have the disk load.

Follow the instructions given on the screen to change the password ***** the target account.

This video shows you how to do the instructions I explained

https://www.youtube.com/watch?v=EWnV5SM7iS0

After completing the reset procedure, remove the CD from the drive and restart the system. The password ***** the target account is now set to whatever you chose.

You will have to do one of these three options to get access to the computer again.

If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you